Terms & Conditions
1. Introduction
1.1.
The South African Mint Company (RF) (Pty) Ltd (“SA Mint”/ “we”/ “us”), a wholly owned subsidiary of the South African Reserve Bank (“SARB”), provides this website, including all information, products, pricing and services, subject to applicable law, including:
The South African Mint Company (RF) (Pty) Ltd (“SA Mint”/ “we”/ “us”), a wholly owned subsidiary of the South African Reserve Bank (“SARB”), provides this website, including all information, products, pricing and services, subject to applicable law, including:
1.1.1.
the Consumer Protection Act, 68 of 2008 (“CPA”);
the Consumer Protection Act, 68 of 2008 (“CPA”);
1.1.2.
the Protection of Personal Information Act, 4 of 2013 (“POPIA”); and
the Protection of Personal Information Act, 4 of 2013 (“POPIA”); and
1.1.3.
any other applicable regulatory requirements, including financial crime and exchange control legislation where relevant.
any other applicable regulatory requirements, including financial crime and exchange control legislation where relevant.
1.2.
By accessing or using this website, you agree to be bound by these Terms, unless otherwise expressly agreed in writing.
By accessing or using this website, you agree to be bound by these Terms, unless otherwise expressly agreed in writing.
2. Accuracy of Information
2.1.
We take reasonable steps to ensure that all information on this website is accurate, complete and current.
We take reasonable steps to ensure that all information on this website is accurate, complete and current.
2.2.
Notwithstanding the above, inadvertent errors, inaccuracies or omissions may occur.
Notwithstanding the above, inadvertent errors, inaccuracies or omissions may occur.
2.3.
We reserve the right, at any time and without prior notice, to:
We reserve the right, at any time and without prior notice, to:
2.3.1.
correct any errors or omissions; and
correct any errors or omissions; and
2.3.2.
update or amend content.
update or amend content.
2.4.
We shall not be bound by any incorrect information displayed, provided that:
We shall not be bound by any incorrect information displayed, provided that:
2.4.1.
such correction is communicated prior to the conclusion of a transaction; or
such correction is communicated prior to the conclusion of a transaction; or
2.4.2.
the error is material and obvious to a reasonable consumer.
the error is material and obvious to a reasonable consumer.
3. Pricing and Financial Information
3.1.
All prices displayed on this website are:
All prices displayed on this website are:
3.1.1.
indicative only; and
indicative only; and
3.1.2.
subject to change without prior notice.
subject to change without prior notice.
3.2.
Final pricing will be confirmed in writing prior to the conclusion of any transaction, in compliance with the CPA.
Final pricing will be confirmed in writing prior to the conclusion of any transaction, in compliance with the CPA.
3.3.
Pricing of numismatic and collectable products is determined by multiple factors, including:
Pricing of numismatic and collectable products is determined by multiple factors, including:
3.3.1.
rarity;
rarity;
3.3.2.
demand;
demand;
3.3.3.
production limits; and
production limits; and
3.3.4.
prevailing market conditions, and is not necessarily linked to the underlying commodity price.
prevailing market conditions, and is not necessarily linked to the underlying commodity price.
4. Formation of Contract
4.1.
No transaction shall be deemed concluded unless and until a written Order Confirmation has been issued by an authorised representative of SA Mint.
No transaction shall be deemed concluded unless and until a written Order Confirmation has been issued by an authorised representative of SA Mint.
4.2.
Any communication, quotation, or product listing on this website:
Any communication, quotation, or product listing on this website:
4.2.1.
constitutes an invitation to do business only; and
constitutes an invitation to do business only; and
4.2.2.
does not constitute a binding offer by us.
does not constitute a binding offer by us.
4.3.
We reserve the right to accept or reject any order in its discretion, subject to applicable law.
We reserve the right to accept or reject any order in its discretion, subject to applicable law.
5. Validity of Quotations
5.1.
Unless otherwise stated in writing, all quotations are valid for a period of seven (7) calendar days from date of issue.
Unless otherwise stated in writing, all quotations are valid for a period of seven (7) calendar days from date of issue.
5.2.
We reserve the right to withdraw or amend quotations at any time prior to acceptance.
We reserve the right to withdraw or amend quotations at any time prior to acceptance.
6. Product Availability and Fulfilment
6.1.
All products are subject to:
All products are subject to:
6.1.1.
availability; and
availability; and
6.1.2.
production and supply constraints.
production and supply constraints.
6.2.
Where a product becomes unavailable after an order has been placed, we will:
Where a product becomes unavailable after an order has been placed, we will:
6.2.1.
notify you as soon as reasonably practicable; and
notify you as soon as reasonably practicable; and
6.2.2.
offer, at your election:
offer, at your election:
i.
an alternative product;
an alternative product;
ii.
a revised delivery timeline; or
a revised delivery timeline; or
iii.
a refund, where applicable, in compliance with the CPA.
a refund, where applicable, in compliance with the CPA.
6.3.
Website content may not reflect real-time availability and delays in updating stock status may occur.
Website content may not reflect real-time availability and delays in updating stock status may occur.
7. Limitation on Quantities
7.1.
We reserve the right to:
We reserve the right to:
7.1.1.
limit quantities available for purchase per customer or transaction,
limit quantities available for purchase per customer or transaction,
7.1.2.
provided that such limitation is:
provided that such limitation is:
i.
reasonable;
reasonable;
ii.
applied consistently; and
applied consistently; and
iii.
not unfairly discriminatory in contravention of the CPA.
not unfairly discriminatory in contravention of the CPA.
8. Website Availability and Updates
8.1.
We do not warrant uninterrupted or error-free operation of this website.
We do not warrant uninterrupted or error-free operation of this website.
8.2.
Products reflected as available may, due to timing delays, be:
Products reflected as available may, due to timing delays, be:
8.2.1.
out of stock; or
out of stock; or
8.2.2.
already allocated.
already allocated.
8.3.
We shall not be liable for any loss arising from such discrepancies, subject to relevant consumer protections under applicable laws.
We shall not be liable for any loss arising from such discrepancies, subject to relevant consumer protections under applicable laws.
9. Limitation of Liability
9.1.
To the fullest extent permitted by law, we shall not be liable for any indirect, incidental or consequential loss arising from reliance on website content.
To the fullest extent permitted by law, we shall not be liable for any indirect, incidental or consequential loss arising from reliance on website content.
9.2.
Nothing in this notice limits or excludes liability where such limitation is prohibited by law, including under the CPA.
Nothing in this notice limits or excludes liability where such limitation is prohibited by law, including under the CPA.
10. Protection of Personal Information (POPIA)
10.1. Commitment to Data Protection
We are committed to processing personal information:
10.1.1.
lawfully, reasonably and in a transparent manner;
lawfully, reasonably and in a transparent manner;
10.1.2.
in accordance with POPIA; and
in accordance with POPIA; and
10.1.3.
in a manner consistent with SARB Group data governance standards.
in a manner consistent with SARB Group data governance standards.
10.2. Collection of Personal Information
We may collect personal information including, but not limited to:
10.2.1.
identity and contact details;
identity and contact details;
10.2.2.
financial and transactional information;
financial and transactional information;
10.2.3.
customer verification information (including FICA-related information),
customer verification information (including FICA-related information),
for purposes including:
10.2.4.
processing transactions and fulfilling orders;
processing transactions and fulfilling orders;
10.2.5.
compliance with legal and regulatory obligations;
compliance with legal and regulatory obligations;
10.2.6.
customer administration and communication; and
customer administration and communication; and
10.2.7.
fraud prevention and risk management.
fraud prevention and risk management.
10.3. Lawful Processing and Purpose Limitation
Personal information will:
10.3.1.
be processed only for specific, explicitly defined and lawful purposes; and
be processed only for specific, explicitly defined and lawful purposes; and
10.3.2.
not be further processed in a manner incompatible with those purposes,
not be further processed in a manner incompatible with those purposes,
in accordance with the provisions of POPIA.
10.4. Legal Basis for Processing
Processing of personal information will be undertaken on one or more of the following grounds:
10.4.1.
performance of a contract;
performance of a contract;
10.4.2.
compliance with a legal obligation;
compliance with a legal obligation;
10.4.3.
legitimate operational requirements; and/or
legitimate operational requirements; and/or
10.4.4.
by consent, where required.
by consent, where required.
10.5. Information Security Safeguards
We implement appropriate, reasonable technical and organisational measures to:
10.5.1.
prevent loss of, damage to, or unauthorised access to personal information;
prevent loss of, damage to, or unauthorised access to personal information;
10.5.2.
safeguard confidentiality and integrity; and
safeguard confidentiality and integrity; and
10.5.3.
ensure ongoing resilience of processing systems.
ensure ongoing resilience of processing systems.
10.6. Disclosure to Third Parties
We may disclose personal information to:
10.6.1.
regulatory authorities and law enforcement agencies;
regulatory authorities and law enforcement agencies;
10.6.2.
financial institutions and payment processors;
financial institutions and payment processors;
10.6.3.
authorised service providers acting under confidentiality obligations,
authorised service providers acting under confidentiality obligations,
only where such disclosure is:
10.6.4.
necessary;
necessary;
10.6.5.
lawful; and
lawful; and
10.6.6.
proportionate to the purpose.
proportionate to the purpose.
10.7. Data Subject Rights
In terms of POPIA, data subjects have the right to:
10.7.1.
access their personal information;
access their personal information;
10.7.2.
request correction, deletion or destruction of their personal information;
request correction, deletion or destruction of their personal information;
10.7.3.
object to processing under prescribed circumstances;
object to processing under prescribed circumstances;
10.7.4.
withdraw consent (where applicable); and
withdraw consent (where applicable); and
10.7.5.
lodge a complaint with the Information Regulator.
lodge a complaint with the Information Regulator.
10.8. Retention of Personal Information
Personal information will be retained:
10.8.1.
only for as long as necessary to fulfil the purpose for which it was collected; or
only for as long as necessary to fulfil the purpose for which it was collected; or
10.8.2.
for such period as required by applicable law (including financial regulatory and FICA requirements).
for such period as required by applicable law (including financial regulatory and FICA requirements).
10.9. Reference to SARB Group Privacy Notice
Processing of personal information is further governed by the SARB Group Privacy Notice, available on the relevant SARB website, which forms part of the broader data protection framework applicable to SA Mint operations.
11. General Legal Notice
11.1.
These Terms must be interpreted in a manner consistent with:
These Terms must be interpreted in a manner consistent with:
11.1.1.
applicable legislation; and
applicable legislation; and
11.1.2.
SARB Group governance standards.
SARB Group governance standards.
11.2
Nothing in this notice:
Nothing in this notice:
11.1.3.
restricts or limits any rights afforded to consumers under the CPA; or
restricts or limits any rights afforded to consumers under the CPA; or
11.1.4.
derogates from the protections afforded to data subjects under POPIA.
derogates from the protections afforded to data subjects under POPIA.
